A friend/client last week told me that they felt their marketing campaign hadn’t worked because their audience just didn’t ‘get it’. She said this in a tone of total frustration. Clearly, she felt her potential customers needed to get with the program.

We’ve all felt this way. I often catch myself grinding my teeth when someone gets completely the wrong idea from a campaign that took me weeks to create.

But remember: When it comes to messaging, the customer who gets it wrong is always right. Always remember: Marketing messages are not created for you, the marketer. They’re created for the consumer of your services. If they don’t get it, they’re right, and you need to try again.